Home / AI Customer Supports / Forethought
Forethought
Multi-agent AI system that resolves, triages and QA-checks tickets.
Vendor website. ovo999.tech is an independent directory and is not affiliated with Forethought.
Overview
Now sold as Forethought AI Agents by Zendesk: specialized agents trained on your past tickets. Solve resolves conversations, Triage routes tickets, Assist drafts replies and Discover finds knowledge gaps.
Pricing
Not publicly listed
Checked against the vendor's public pages in October 2026. Vendors change pricing often — confirm the current plan on their site.
Key features
- Five agents: Solve, Triage, Assist, Discover, QA
- Triage by sentiment, language & intent
- Knowledge-gap detection & article creation
Alternatives to consider
AI customer service agent resolving questions end-to-end.
From $29/seat/mo + $0.99 per outcome
Enterprise AI concierge resolving support across chat, email & voice.
Not publicly listed (enterprise)
Conversational AI platform for branded customer experience agents.
Not publicly listed (outcome-based)
See all 12 picks in our AI Customer Support roster.