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Freshdesk (Freddy AI)

Omnichannel helpdesk whose Freddy AI Agent resolves routine requests.

Growing SMB & mid-market, incl. e-commerce

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Overview

Freshdesk brings email, chat, WhatsApp, social and phone into one workspace. Freddy includes a customer-facing AI Agent, an AI Copilot that drafts replies for humans, and AI Insights for service leaders.

Pricing

From $19/agent/mo billed annually

Checked against the vendor's public pages in October 2026. Vendors change pricing often — confirm the current plan on their site.

Key features

Freddy Agent + Copilot + Insights
Shopify order context & in-ticket actions
1,000+ integrations, no-code AI setup

Alternatives to consider

Intercom Fin

AI customer service agent resolving questions end-to-end.

From $29/seat/mo + $0.99 per outcome

Decagon

Enterprise AI concierge resolving support across chat, email & voice.

Not publicly listed (enterprise)

Sierra

Conversational AI platform for branded customer experience agents.

Not publicly listed (outcome-based)

See all 12 picks in our AI Customer Support roster.