Home / AI Customer Supports / Tidio (Lyro)

Tidio (Lyro)

SMB service platform combining live chat, ticketing and an AI agent.

SMBs & Shopify / e-commerce stores

Visit Tidio (Lyro) →

Vendor website. ovo999.tech is an independent directory and is not affiliated with Tidio (Lyro).

Overview

Tidio pairs a shared inbox for chat, email and social with Lyro, an AI agent that answers from your website and help center and hands off with full context. Deep Shopify context sits inside the inbox.

Pricing

From $24.17/mo · Lyro add-on from $32.50/mo

Checked against the vendor's public pages in October 2026. Vendors change pricing often — confirm the current plan on their site.

Key features

Lyro trained on your own content
One inbox + ticketing, no-code Flows
Shopify cart & order data in the inbox

Alternatives to consider

Intercom Fin

AI customer service agent resolving questions end-to-end.

From $29/seat/mo + $0.99 per outcome

Decagon

Enterprise AI concierge resolving support across chat, email & voice.

Not publicly listed (enterprise)

Sierra

Conversational AI platform for branded customer experience agents.

Not publicly listed (outcome-based)

See all 12 picks in our AI Customer Support roster.